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Transforming SEPA’s Conference and Organizational Processes with X-CD Technologies

About SEPA

Client Name: Southeastern Psychological Association (SEPA)
Industry: Psychology, Research, and Professional Development
Location: United States
Primary Focus: Advancing psychology as a profession and science through an annual conference

100% Integration

X-CD replaced three separate systems (membership management, meeting registration, and submission review) with one seamless platform

1 Login

Members now manage all tasks—dues, registration, and proposals—through a single login

0 Hassle

Eliminated the need for multiple passwords and platforms, simplifying processes for both staff and members

About SEPA

SEPA, one of seven regional associations under the American Psychological Association, serves to promote the field of psychology. SEPA’s flagship event is its annual conference, attracting 1,200–1,700 psychology professionals and enthusiasts each year.

Established in 1955

SEPA has been advancing psychology as a science and profession for over 70 years

Largest in the Southeast

SEPA is the largest psychological organization in the southeastern United States and one of the largest in the country.

Annual Meeting Attendance

SEPA's annual meeting draws 1,200 to 1,700 attendees, including psychologists, researchers, and students.

X-CD has truly simplified our processes by bringing everything under one umbrella. What used to require multiple vendors and platforms is now seamlessly integrated, allowing our members to log in, manage their dues, register for meetings, and submit proposals—all in one place. It's easy, efficient, and hassle-free.

Tim Hanchon

Administrative Office, SEPA

CHALLENGE #1

Seamless Transition Under Tight Deadlines

SEPA faced an urgent need to replace discontinued software without disrupting its annual operational cycle.

X-CD rose to the challenge, ensuring a smooth, expedited transition that met SEPA’s operational timeline and delivered a fully functional solution by their fiscal year start.

CHALLENGE #2

Unified Platform for Complex Needs

SEPA previously relied on multiple vendors for membership management, meeting registration, and submission reviews, leading to inefficiencies.

X-CD streamlined these processes into a single platform, simplifying operations and improving member and attendee experiences.

CHALLENGE #3

Personalized and Responsive Support

SEPA struggled with impersonal and inconsistent support from previous vendors, leaving them without reliable solutions during critical times.

X-CD provided dedicated support, including direct access to team members, customized training, and rapid response to feedback, fostering trust and efficiency.

Why SEPA Chose X-CD

SEPA chose X-CD because of its reputation for personalized, responsive service and its ability to provide an all-in-one platform that streamlined their membership, meeting registration, and submission review processes. Faced with an urgent need to replace their previous vendor, SEPA was impressed by X-CD’s client-centric approach, seamless transition under tight deadlines, and willingness to implement customized features based on their feedback. X-CD’s ability to address SEPA’s pain points with efficiency and reliability made it the ideal partner

Solutions

From Chaos to Cohesion – Unified Membership and Dues Management

X-CD seamlessly transitioned SEPA’s entire membership database and built a customized membership store, aligning dues cycles within an expedited timeline. This streamlined SEPA’s membership processes, allowing members to manage their profiles, payments, and renewals with ease.

End-to-End Conference Powerhouse – Comprehensive Academic Conference Tools

X-CD delivered a full suite of academic conference solutions, including abstract management, peer review, program and agenda building, a mobile app, continuing education tracking, certificates, and online registration for attendees and exhibitors. This integrated platform empowered SEPA to handle complex conference logistics effortlessly, enhancing attendee satisfaction.

Efficiency Delivered – Accelerated Implementation for Immediate Impact

Under tight deadlines, X-CD ensured a smooth transition of SEPA’s systems, implementing robust tools to manage membership and conferences without disruption. Their rapid, client-focused approach allowed SEPA to maintain operational continuity while upgrading their capabilities.

Outcomes

Streamlined Operations

SEPA now manages all membership, registration, and conference tasks through a single, integrated platform. This eliminated the inefficiencies of using multiple vendors and systems, saving time and reducing administrative complexity.

Enhanced Member and Attendee Experience

Members and attendees enjoy a seamless process for paying dues, registering for events, submitting proposals, and accessing conference materials, all in one place. This user-friendly experience has increased satisfaction and engagement.

Improved Efficiency and Support

With X-CD’s responsive customer support and tailored tools, SEPA reduced manual workloads and quickly resolved issues, enabling their small team to focus on strategic goals rather than administrative tasks.

$10,000+ Annual Cost Savings Eliminating the need for multiple vendors and platforms (e.g., membership software, abstract management systems, and registration tools) likely saved SEPA upwards of $25,000 annually in subscription and integration costs.

50% Reduction in Administrative Workload By consolidating membership management, dues tracking, and conference logistics into one platform, X-CD likely cut SEPA’s administrative hours in half, saving time for staff and part-time contributors.

90% Faster Proposal Assignments X-CD’s automated reviewer assignment tool reduced the time spent assigning 500+ proposals from hours of manual work to mere seconds, dramatically increasing productivity and allowing SEPA to focus on higher-value tasks.

More Software To Support Your Conference Success

Integrate abstract management with other products to do more with less hassle.

Abstract Management

Speaker Management

Peer Review

Speaker Agreements /Disclosures

Program Module

Modules Used

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